FAQs Page

Below are frequently asked questions, you may find the answer for yourself

We take care of all the flight/shipping arrangements. All you have to do is pick up your baby bird at your nearest airport on the same day within 3 to 5 hrs. Very simple and very Safe! We only ship through the airlines!

Health Guarantee of Our Birds

We have the strongest bird guarantee in the country, and more importantly, we stand behind our guarantee. The guarantee is simple: We guarantee that we are selling you a perfectly healthy bird. To verify that guarantee, within five days you need to go to an Avian Vet and get any and all testing you prefer to do on your bird, at your expense. We can guide you as to the tests we suggest. If the results are not perfect but the bird can be easily treated, then we pay for all medications and all treatment. If the results are unacceptable then we either replace your bird or refund 100% of the purchase price of your bird, at our option.

Bird Guarantee only lasts for the first five days

Since we have 100% control over the bird’s environment at our store but have no control over the bird once it leaves, we can only guarantee the bird for the first five days. We guarantee that when the bird leaves the store that it has been properly socialized and that it is 100% healthy. Your new bird has been given an excellent start here at Hand Raised Macaw and Parrots, and it is now your responsibility to properly care for your bird. We are always here to help you take the best care of your bird with the biggest variety and best quality bird products available in the world.

We offer shipping Interstate

We will coordinate flight times with our customer a few days in advance before the bird is being shipped (weather permitting). The customer is supplied with air waybill number, and flight arrival time prior to departure.

BIRD WORLD RETURN POLICY

Thanks for shopping at Macaw and Parrots Store.

If you are not entirely satisfied with your purchase, we’re here to help.

Returns
You have 15 calendar days to return an item from the date you received it.

To be eligible for a return, your item must be in the same condition that you received it. Your item must be in the original packaging.

Your item needs to have the receipt or proof of purchase.

If your order was eligible for free shipping M&P Bird Store has incurred the shipping cost to send you your merchandise. Shipping costs will be deducted from the funds returned.

Live Animals
There are no refunds on live animals.

There are a limited number of birds available. Once a deposit is placed on a bird, that bird is no longer for sale, therefore all bird deposits are non-refundable. If you are unable to take delivery of a specific bird then you may use your deposit as store credit.

Live Bird Shipping

M&P Bird Store will only ship when the temperature is between 30 degrees F and 85 degrees F at the send and pick up location.

All birds are guaranteed to arrive healthily. If there is a health issue upon arrival you must notify M&P Bird Store within 6 hours after arrival time to receive a refund or have bird replaced.
Contact Us
If you have any questions on how to return your item to us, contact us.

Is shipping safe for the birds?

<div>Yes, of course!!! Our pet carriers are well designed to ensure our bird(s) enjoy their flight to their destination. We provide food, water, and soft bedding inside the shipping carriers to make sure the baby is comfortable while traveling. In addition, we train our bird(s) to be in a pet carrier daily for a few mins to ensure they don’t get stressed while traveling during their flight.</div>
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What is inside/on top of the shipping carrier?

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<div>A weaned bird comes with extra food (Pellets/Seeds mix) inside a ziplock lock bag that will last you a few days.</div>
<div>Un-weaned bird comes with a hand-feeding syringe, pellets/seeds that the baby is being weaned on and baby formula that will last you a few days.</div>

Do birds come with a health guarantee?

<div>Yes, all our weaned birds come with a full health guarantee. We provide our customers with 30 days health guarantee to take the bird(s) to an avian veterinarian. If an avian veterinarian states that the bird was Unfit for sale (not healthy), a certificate/paperwork must be presented to our aviary within 24 hours of exam for exchange or full refund of the bird(s).</div>
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<div>All our birds (weaned or un-weaned) are DISEASE TESTED negative for Polyomavirus (PVD), Avian Borna virus (ABV), Proventricular Dilatation Disease (PDD), Psittacine Beak and Feather Disease (PBFD), and Chlamydia psittaci. We provide paperwork with every bird we sell.</div>

Do birds come with a health guarantee?

<div>We take care of all the flight/shipping arrangements for all our customers. All you have to do is pick up your bird at your nearest airport  Simple and Safe! We only ship via Delta airlines.</div>
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<div>We will coordinate flight times with our customer a few days in advance before the bird is being shipped (weather permitting).  The customer is supplied with the airline, flight number(s), air waybill/tracking number, and flight arrival time prior to departure.  It is recommended that the customer arrives at the airport no later than the expected flight arrival time so that your bird is not waiting at the airport for any length of time.</div>
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<div>We will contact our customer once again on the day of shipment before the bird departure our aviary. A return call, text or e-mail to Macaw and Parrot Store letting us know that the bird(s) arrived safely is greatly appreciated.</div>
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<div>An additional $100 For home delivery depending on the distance.</div>
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<div>Any bird that leaves our aviary must be paid in full before the bird is shipped.</div>
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<div>We offer shipping within the U.S. We do offer international shipping to any other country.</div>

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